Effective Date: 18, May 2026

Welcome to Aliapex (“Aliapex,” “we,” “our,” or “us”).

This User Agreement governs your access to and use of the Aliapex website, mobile applications, marketplace services, payment features, seller services, and related products or services (collectively, the “Services”).

By creating an account, browsing, accessing, or using Aliapex, you agree to comply with this User Agreement, our policies, and applicable laws.

If you do not agree with these terms, please do not use Aliapex.

1. Eligibility

To use Aliapex, you must:

• Be at least 18 years old, or the legal age of majority in your country or region
• Have the legal ability to enter into binding agreements
• Use the platform in compliance with applicable laws

If you are using Aliapex on behalf of a company or organization, you represent that you have authority to bind that entity.

2. Account Registration

To access certain services, you may need to create an account.

You agree to:

• Provide accurate information
• Keep account details up to date
• Maintain account security
• Keep login credentials confidential

You are responsible for activity occurring under your account.

Aliapex may request verification information to help secure accounts or comply with legal obligations.

3. Marketplace Nature of Aliapex

Aliapex operates as an online marketplace platform connecting buyers and sellers.

Unless expressly stated otherwise:

• Products are sold by independent third-party sellers
• Aliapex is generally not the manufacturer of listed goods
• Sellers are responsible for product listings, descriptions, pricing, inventory, and fulfillment

Aliapex may facilitate transactions, payment processing, and customer support.

4. Buying on Aliapex

When placing orders, buyers agree to:

• Provide accurate shipping information
• Pay all applicable charges
• Review product information before purchase
• Follow marketplace rules

Order acceptance is subject to:

• Product availability
• Payment verification
• Fraud prevention review
• Seller processing

Aliapex reserves the right to cancel suspicious or prohibited transactions.

5. Seller Responsibilities

Sellers using Aliapex agree to:

• Provide accurate product information
• Ship orders on time
• Comply with laws and regulations
• Respect intellectual property rights
• Respond professionally to customer concerns

Seller performance standards may apply.

Violation of seller obligations may result in restrictions or account suspension.

6. Pricing & Payments

Prices shown on Aliapex may:

• Change without notice
• Vary by seller or region
• Exclude taxes, customs, or shipping fees

Buyers authorize Aliapex and payment providers to process transactions.

Supported payment methods may include:

• Credit/debit cards
• Digital wallets
• Bank-supported payment methods
• Installment options (where available)

7. Shipping & Delivery

Shipping times are estimates and may vary due to:

• Seller handling time
• Customs clearance
• Carrier performance
• Weather or disruptions

Aliapex cannot guarantee delivery dates unless explicitly stated.

Some orders may arrive in multiple shipments.

Risk of loss may transfer according to applicable law or shipping terms.

8. Returns, Refunds & Buyer Protection

Eligible orders may qualify for:

• Returns
• Refunds
• Exchanges
• Buyer Protection support

Eligibility depends on:

• Product category
• Seller policies
• Marketplace rules
• Applicable consumer laws

Nothing in this Agreement limits mandatory legal consumer rights.

9. Prohibited Activities

Users may not:

1. Violate laws or regulations
2. Commit fraud or deceptive conduct
3. Abuse promotions or refunds
4. Upload harmful content or malware
5. Infringe intellectual property rights
6. Interfere with platform security
7. Use Aliapex for unlawful transactions

Aliapex may investigate violations and take enforcement action.

10. Intellectual Property

Aliapex content, branding, logos, software, and platform materials may be protected by intellectual property laws.

Users may not:

• Copy or misuse Aliapex branding
• Reverse engineer platform services
• Reproduce protected materials without authorization

Third-party trademarks belong to their respective owners.

11. User Content

If you submit content, including:

• Reviews
• Photos
• Ratings
• Comments
• Seller information

You grant Aliapex a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and improve platform functionality using such content, subject to applicable law.

Users remain responsible for submitted content.

12. Account Suspension or Termination

Aliapex may suspend, restrict, or terminate accounts for reasons including:

• Fraud concerns
• Policy violations
• Abusive conduct
• Repeated disputes or misuse
• Security concerns

Aliapex may take action without prior notice where necessary for security or legal reasons.

13. Disclaimer of Warranties

To the extent permitted by law:

Aliapex services are provided on an “as available” and “as is” basis.

Aliapex does not guarantee:

• Continuous platform availability
• Error-free operation
• Seller conduct
• Product quality from independent sellers

Consumer rights required by law remain unaffected.

14. Limitation of Liability

To the maximum extent permitted by law, Aliapex will not be liable for:

• Indirect damages
• Lost profits
• Business interruption
• Data loss
• Delays caused by third parties

Nothing limits liability where prohibited by law, including mandatory consumer protections.

15. Indemnification

You agree to indemnify and hold harmless Aliapex and its affiliates against claims resulting from:

• Violation of this Agreement
• Misuse of Services
• Breach of law
• Intellectual property infringement

16. Privacy

Your use of Aliapex is also governed by our Privacy Policy and related notices.

Please review how personal data is collected and processed.

17. Changes to This Agreement

Aliapex may update this User Agreement periodically.

Material updates may be communicated through:

• Website notice
• Email
• Account notification

Continued use of Aliapex after updates constitutes acceptance of revised terms.

18. Governing Law & Disputes

This Agreement shall be governed by applicable laws based on the operating entity and local mandatory consumer protections.

For consumers in jurisdictions such as the EU, mandatory local consumer rights remain unaffected.

Disputes may be resolved through:

• Customer support resolution
• Mediation (where available)
• Courts of competent jurisdiction

19. Contact Us

Questions about this User Agreement?

Visit:

Aliapex Help Center

For assistance regarding accounts, marketplace rules, orders, payments, or platform use.