Welcome to the official Order Returns & Refunds Help Center for Aliapex.

Aliapex aims to provide a fair and secure shopping experience for buyers and sellers. If an item arrives damaged, incorrect, defective, or does not match the description, you may be eligible for a return, refund, replacement, or Buyer Protection support.

Return Eligibility

You may request a return or refund in situations such as:

• Item not received
• Damaged item
• Defective product
• Wrong item received
• Missing parts or accessories
• Item significantly different from description
• Wrong size, color, or variation sent

Returns are subject to seller policies, Buyer Protection rules, and eligibility requirements.

Return Window

Most eligible products may be returned within:

15–30 days after delivery

The exact return period depends on:

• Seller return policy
• Product category
• Country regulations
• Buyer Protection eligibility

Some products may offer Free Returns.

Products with free returns will display a “Free Return” label on the product page.

How to Return an Order

Step 1 – Sign In

Log in to your Aliapex account.

Step 2 – Open Your Order

Go to:

My Orders → View Details

Select the order you want to return.

Step 3 – Select “Return/Refund”

Choose:

Return Item or Refund Request

depending on your situation.

Step 4 – Select a Reason

Examples include:

• Item damaged
• Wrong item received
• Product not as described
• Missing parts
• Delivery issue
• Defective product

Step 5 – Upload Evidence

You may be asked to provide:

• Photos of the item
• Photos of packaging
• Videos showing defects
• Shipping label images

Providing clear evidence helps speed up the review process.

Step 6 – Submit Request

Once submitted, the seller or Aliapex dispute system will review your request.

Free Returns

Some items qualify for Free Returns.

Eligible items may allow:

• Free return shipping
• Local return warehouse
• Fast refund processing

If available, return instructions and labels will appear automatically in your return request.

Refund Only (No Return Required)

In some situations, Aliapex may issue a refund without requiring the item to be returned.

This may happen when:

• Item value is low
• Return shipping is too expensive
• Item is damaged or unusable
• Seller approves refund-only solution

Approval depends on case review.

Return Shipping Costs

Return shipping responsibility depends on the reason for return.

Seller Responsibility

The seller may pay return shipping if:

• Wrong item sent
• Product defective
• Item damaged
• Product not as described

Buyer Responsibility

The buyer may pay return shipping if:

• Ordered wrong item
• No longer needed
• Wrong size selected
• Preference change

Please review the seller’s return policy before purchase.

When Will I Receive My Refund?

Refund timing depends on your payment method.

Typical refund times:

Payment MethodEstimated Refund TimeCredit/Debit Card3–20 business daysPayPal1–7 business daysWallet/Balance1–3 business daysBank ProcessingMay vary

Refunds are usually sent to the original payment method.

Item Not Received

If your order has not arrived:

1. Check tracking information
2. Contact the seller
3. Wait for the delivery protection period if still in transit
4. Open a dispute if necessary

Eligible orders may receive:

• Full refund
• Replacement shipment
• Buyer Protection extension

Damaged or Defective Items

If an item arrives damaged or defective:

Please provide:

• Clear photos of the product
• Photos of shipping package
• Video evidence (if possible)

This helps speed up resolution.

Possible outcomes:

• Full refund
• Partial refund
• Replacement item
• Return request

Wrong or Missing Item

If you received:

• Incorrect item
• Missing accessories
• Missing quantity
• Wrong color or size sent

Please submit a return/refund request with supporting photos.

Non-Returnable Items

Some products may not be eligible for return due to hygiene, safety, or legal restrictions.

Examples may include:

• Personalized/custom products
• Perishable goods
• Digital products
• Opened hygiene items
• Final sale items

Eligibility may vary by country and seller policy.

Return Status Meanings

Return Request Submitted

Your request has been received.

Under Review

Aliapex or the seller is reviewing evidence.

Return Approved

Follow return instructions provided.

Refund Processing

Refund has been approved and is being processed.

Case Closed

The return/refund request has been completed.

Buyer Protection for Returns

Aliapex Buyer Protection may help buyers when:

• Item not received
• Product significantly differs from description
• Seller does not cooperate
• Delivery problems occur

Claims are reviewed based on order evidence and platform policies.

Important Return Notes

Please remember:

• Do not send items back without return approval
• Keep original packaging when possible
• Refund times may vary by bank/payment provider
• False or abusive claims may result in account action
• Return eligibility depends on product and seller policy

Need More Help?

Visit:

Aliapex Help Center

For support with returns, refunds, damaged items, disputes, and Buyer Protection.