TROUBLESHOOTING GUIDES!
1.Not enough bubbles? Generally, this is caused by insufficient amount of ordinary hand soap. We recommend that the ratio of ordinary hand soap to water is 1:3, and the amount of hand soap should be more than less. Shake well before turning it on.
2.You can feel it when you stretch your hand over, but no bubbles come out? Only a small amount of liquid comes out? Probably due to the blockage of the outlet, the hand soap was not shaken evenly when adding the liquid, which caused the hand soap to precipitate, or the ordinary hand soap was directly added to cause blockage. It is recommended to add warm water and adjust to the highest level for repeated induction.
3.The product you are browsing now is a foam type. If you add foam soap, you can add it directly. If you choose ordinary gel soap, please dilute it with a ratio of 1 soap: 3 water before adding it.
4.No response to charging? Due to the fact that the product is sometimes turned on during transportation, the battery is completely drained. After receiving the product, please continue to charge it for 1.5-2 hours, and then use it after it is fully charged.
5.No reach sensor, but the soap dispenser foams by itself? We recommend that the machine be installed at a distance of more than 20cm from the countertop to prevent false induction caused by reflections on the countertop.
6.Can't use a soap with particles, such as starlight hand soap, fluorescent hand soap, etc., particles can cause blockage.
7.Black sponge cannot sense (because black sponge absorbs infrared rays, black sponge cannot be used for sensing)
8.We support after-sales service for one year, if your return window has been closed, please take the initiative to inform us, we will solve the problem for you, thank you for your support.