Welcome to the official Contact the Seller Help Center for Aliapex.

You can contact sellers directly for questions about products, shipping, order issues, returns, refunds, customization requests, and after-sales support.

When Should I Contact a Seller?

You may contact a seller for:

• Product questions
• Size, color, or compatibility details
• Size, color, or compatibility details
• Shipping and delivery updates
• Order processing delays
• Address or order modification requests
• Return and refund discussions
• Missing items or damaged products
• Product warranty or replacement support

For urgent order problems, we recommend contacting the seller as soon as possible.

How to Contact a Seller

Option 1 – Before Placing an Order

You can contact a seller directly from the product page.

Steps:

1. Open the product page
2. Go to the seller information section
3. Click “Contact Seller” or “Message Seller”
4. Type your message and send it

You may ask about:

• Product availability
• Shipping times
• Sizes and colors
• Bulk orders
• Product details

Option 2 – After Placing an Order

You can message the seller through your order details.

Steps:

Website:
My Orders → View Details → Contact Seller

App:
Account → Orders → Message Seller

You may contact the seller regarding:

• Shipping delays
• Order updates
• Return requests
• Missing products
• Refund discussions

How Long Does a Seller Take to Respond?

Response times vary depending on:

• Seller availability
• Time zone differences
• Business hours
• Order volume

Most sellers usually reply within:

24–72 hours

Please allow additional time during weekends or holidays.

Can I Change My Order Through the Seller?

Before Shipment

You may request changes such as:

• Shipping address
• Color
• Size
• Quantity
• Product variation

Please note:

Changes are not guaranteed and depend on whether the seller has already started processing the order.

After Shipment

Order changes are generally not possible once shipped.

What If the Seller Does Not Reply?

If the seller does not respond:

Step 1

Wait at least 48–72 hours

Step 2

Send a follow-up message

Step 3

If your order is affected, you may:

• Open a dispute
• Request a refund
• Contact Aliapex customer support

Buyer Protection may apply to eligible orders.

How to View Seller Messages

You can check seller replies in:

Website

Messages → Seller Messages

App

Account → Messages

You may also receive message notifications by email or app alerts.

Report a Seller

If a seller:

• Violates marketplace rules
• Sends misleading products
• Behaves fraudulently
• Uses abusive communication
• Refuses to resolve legitimate issues

You may report the seller through the order page or customer support.

Aliapex may investigate policy violations and take action when necessary.

Safety Tips When Contacting Sellers

For your protection:

• Keep communication inside Aliapex messages
• Avoid off-platform payments
• Never share sensitive financial information
• Keep screenshots of important discussions
• Review seller ratings before purchase

Aliapex cannot guarantee protection for transactions completed outside the platform.

Bulk Orders & Wholesale Questions

If you want to buy large quantities, you can contact sellers about:

• Wholesale pricing
• Bulk discounts
• Custom branding
• Packaging options
• Delivery schedules

Availability depends on the seller.

Disputes With Sellers

If an issue cannot be resolved directly with the seller, you may:

1. Open a dispute
2. Submit supporting evidence
3. Request a refund or solution

Aliapex may review the case according to Buyer Protection policies.

Important Notes

Please remember:

• Sellers are independent marketplace partners
• Response times may vary
• Communication should remain respectful and professional
• Not all requests can be approved after shipment
• Buyer Protection may apply to eligible issues

Need More Help?

Visit:

Aliapex Help Center

For support with seller communication, disputes, order issues, or marketplace assistance.